Toya Sun Palace Resort & Spa

The hotel overlooks the lake, providing us with excellent views. Only breakfast and dinner are included, so we need to go out to find lunch. The onsen is exceptional, but there is only one staff member working at the spa. We wanted to book a 100-minute package for two at the same time, but we couldn't, so we had to take turns. This arrangement was not the most efficient use of our time.

Everything is great. Enjoy so much with all facicilitiea, and have fun with families

The lobby and public areas of the hotel felt grand and inviting. However, the room type we booked definitely needs renovation – the tatami was soft, and the bathroom was old and stained, so we opted to use the public bath and outdoor onsen instead, which were far superior. Our room did have access to an outdoor garden facing Lake Toya, offering a stunning view, especially with the snow. We had a great time at the indoor arcade. The outdoor open-air onsen was a highlight – one of the best experiences, overlooking the serene lake while snow gently fell. I’d consider staying here again but would choose a different room type next time.

Dinner and Breakfast all are good. Front desk can speak chinese. Convenience store about 800m.

Disappointing, I do not like the room as its not exactly what I seen on Trip.com. And the cleanliness is a problem with housefly, worn out seats, bathtub, tables etc. The only things that I can appreciate for this hotel is the food and onsen which is not crowded. Overall, i will prefer to stay at other hotel for this kind of price.

This hotel has stunning views the moment you walk into the main hall reception, you can see the massive lake. The room I was staying also had a stunning view of the lake. The onsen spa is also very good because there are 5 different types of hot spa (hot jacuzzi, bubble hot jacuzzi, an outdoor jacuzzi and two slightly warmer onsen. There’s a sauna and a cold bath. All were very refreshing. That’s about all the positives I can give. Now the disappointment, the buffet spread is large and was in a large banquet hall. It felt like a school hall eating place. The actual quality of the food wasn’t that good. Some dishes like the fish salmon had a fishy taste and stale, they served beef steak but it wasn’t that good. This hotel operates with large tour groups and I felt like the staff treated all foreign guest ( in the catering side ) poorly. They would serve croissant and butter and jam but they don’t have knifes. I requested for a butter knife and the manager (older guy) just stared and told me to use the forks or spoon to spread butter in it. If you’re having dinner and the buffet ends at 9am, even if you’re about to take a dessert at 9am or a minute after, the manager will stand next to you and stop you. This hotel provides you with an old fashion giant key instead of a key card. Only one key is provided, so if you’re going for a spa with your wife, you would have to time it on when to leave the spa area. I misplaced my keys but found it. I requested for a spare key and the reception told me to pay ¥10,000! If you’re used to modern hotels that provide you with modern amenities and plugs for all your devices and nice soft pillows with large TV, then this is not the hotel. But if you’re just going for a nights stay and experience the onsen, then go for it. (Beware…no towels are provided at the onsen)